Frequently Asked Questions

 

    1. Do you do custom work?
    2. Do you wholesale?
    3. What are your lead times?
    4. How can I order?
    5. Do you offer discounts for the trade?
    6. Are you in any stores?
    7. Can I trust buying online?
    8. Do you build everything?
    9. Where are you located and do you have a showroom?
    10. How do I maintain my furniture?
    11. Do you sell commercial quality products?
    12. Do you have a price list?
    13. How did you get into this business?
    14. What kind of wood and metal do you use?
    15. What makes your wood tops so special?
    16. Do you repurpose pieces or used reclaimed steel/wood?
    17. Can you copy this design made by somebody else for less money?
    18. Do you ship internationally?
    19. Are you hiring, or need an intern?
    20. What services do you offer?
    21. What is your return policy?
    22. What is your cancellation policy?

Do you do custom work? -Yes we do custom work! Most of the orders we do are custom. There may be a 20% charge for custom.

Do you wholesale? – No we don’t at this time. We sell retail to everybody, there is no middle man, you buy direct from us. Our website does offer discounts for quantities. You are welcome to call us to discuss –> 602-322-1111

What are your lead times? – Contact us for this (sales@retro.net).  They vary usually from 6-10 weeks for furniture, 1-2 weeks for casters.

How can I order? – For casters, go to our caster page here.  For everything else, you can email us (sales@retro.net) to get the ball rolling, or call 602-322-1111.

Do you offer discounts for the trade? – We can for volume or recurring orders.

Are you in any stores? – Not at this time, we sell direct.

Can I trust buying from you? – That’s for you to decide. We have 100s of satisfied clients, have been in business since 2009, and have a 65,000 square foot shop . Our goal is to go beyond your expectations. You can check out our Facebook page here, read some of our press, see our work at a clients place here , or call us to discuss it. Authorize.net is our credit card processing agent.

 

Do you build all the furniture? – YES! We make it all in house. All pieces are designed and built here.

Where are you located and do you have a showroom? – We are in downtown Phoenix in the historic warehouse district. Our address is 1301 E Jackson Street in downtown Phoenix. Please make an appointment before visiting. We don’t do tours as we’re too busy and this a working shop. But if you want to buy and see our craftsmanship beforehand, give us a call.

How do I maintain my furniture? – All of our designs are built with steel that has an industrial clear coat. Steel doesn’t like water so keep it dry as possible.  All steel will eventually rust, it’s just a fact of life. It may take a year or 40, that depends on the humidity levels and exposures to water. A little rust looks good on our products, rust is a patina we use sometimes. For protection, you can apply a CLEAR furniture wax like Briwax. Do a test spot first. Wipe it on, let it dry, buff it off. All wood will need maintenance from time to time. Keep it dry, clean with a damp cloth, and it’ll look great for years to come. Guardsman brand furniture polish is recommended. I’ve had several pieces in my house for over 3 years and have had to do zero maintenance on it.

Do you sell commercial quality products? – Everything we sell is commercial quality. I’d venture to say it’s a step above that, more like industrial quality. We use heavy gauge metal on everything. Our products usually weigh 2-4 times more than most out there. Why? We overbuild like they used to back in the old days. The 600 lbs desk we just shipped out last week was meant to last for at least 100 years. It’ll probably last for 1000 though as long as you don’t leave it out in the rain for 100 years. This is heirloom style furniture, not too trendy, and built to last generations while increasing in value.

Do you have a price list? – For casters and furniture, prices are listed on individual pages. But everything else we do is custom so it’s impossible to make a complete price list. We post a price range for products which gives you a ballpark. Varying material costs will also cause prices to fluctuate some.

How did you get into this business? – Here’s an article about that.

What kind of wood and metal do you use? – For wood –> oak, mahogany, maple, walnut, cherry are our favorites. For steel, American made mild steel is used mainly.

What makes your wood tops so special? – Wood is a natural product and moves with temperature and humidity changes. Think of it as an alive thing. So we take great care in selecting, cutting, joining, staining, sealing, etc., the wood we use. If done properly, it can last 100+ years too, and it’ll move with the steel. This is not easily done, and we usually spend more time working on the wood, than the steel bases now. One of our 10′ dining table tops weighs around 500 lbs, is 2″ thick solid hardwood (not veneer), and is quite overbuilt in construction just like the steel furniture we make.

Do you repurpose pieces or used reclaimed steel/wood? – We don’t usually repurpose pieces. All of the bases you see are new.  Many people think our products are actual antiques. We distress them from top to bottom. Look under the top, and the aging is consistent. We do recycle our steel scrap, and use reclaimed wood as well as new wood depending on the project.

Can you copy this design made by somebody else for less money? – NO! We don’t copy other’s recent work, although we can do antique reproductions, or design something with that feel. And we can’t beat other companies prices that mass produce pieces as we custom build to order. Our products are more high end, not import crap from Asia.

Do you ship internationally? – Yes we do, will need your address to get a shipping price.

Are you hiring, or need an intern? – Possibly, send resumes to resumes@retro.net

What other services do you offer? – You can read about that here.

What is your return policy? – Custom and made to order pieces are non-returnable. Caster orders have a 14 day return period with a 10% restocking fee.

What is your cancellation policy? – Once the design process has started for furniture and fabrication orders, we cannot cancel the order. Casters that have not shipped can be cancelled without incurring a 10% restocking fee.